IT-Berater Jobs für Manager in Bremen

Stellenbeschreibung Im Rahmen der Arbeitnehmerüberlassung suchen wir für unseren Kunden ArianeGroup GmbH am Standort Bremen einen IT Operation Specialist (m/w/d). Der/Die Stelleninhaber/in ist als IT Operation Specialist (d/m/w) tätig und das Aufgabengebiet gliedert sich wie folgt: The jobholder (m/f/d) will be based in Bremen as an IT Operation Specialist (m/f/d) and is responsible for the following tasks: Activities: Monitor IT Servers and Systems Assessment of system data, error and reports Determine areas for improvement and repair Determine systems and servers are due for upgrades Direct IT Technicians / Subcontractors Directing activities of IT technicians / Subcontractors Assessment of current department needs/inquiries Development of technician schedules Development Department Policies Developing IT policies and procedures to ensure effectiveness and reliability Developing Service Level Agreements (SLAs) Developing Operation Level Agreements (OLAs) Developing guides for users and technicians Resolve Help Desk Escalations If IT technicians/subcontractors are unable to resolve a user’s issue, the ITOM will assess the situation and devise a solution to a problem Negotiate Vendor Contracts Negotiating contracts with IT service providers Assessing department and business needs Comparing pricing and vendor bids with the provided budget, determine which vendor offers the most advantageous terms and negotiate rates Upgrades and Installations Manage updates and upgrades of IT servers and systems Support other IT department activities while upgrading systems and migrating organization data Introducing new methods to optimize the upgrade process, monitor systems to ensure it remains stable and usable.